Complaint Process


PMFHT recognizes that from time-to-time there will be complaints about the organization or its employees. PMFHT wants to ensure individuals with complaints are able to voice their concerns, but that they should do so through proper channels of communication.

All complaints and concerns made under this policy will be handled in a confidential manner to the maximum extent possible. This commitment to confidentiality may not mean anonymity.

The format of the complaint will include the following information:

  • Identification of the concern or complaint;
  • Description of the circumstances;
  • Explanation of perceived risk(s);
  • Identification of any attempts to resolve the situation; and

Any other information the complainant deems helpful to share.

All complaints must be submitted in writing and signed by the complainant.

All complainants should make themselves aware of the potential risks of making a false or unsubstantiated complaint.

For more information please contact Executive Director Carol Stewart-Kirkby by phone at 905-354-9393, ext. 222 or by email at