Privacy Policy

The Portage Medical Family Health Team (PMFHT) is committed to protecting the privacy of the personal health information of its patients and staff.

The PMFHT routinely collects personal information that is used in the provision of care. The information that is collected is protected and not released without consent to do so in accordance with the Personal Health Information Protection Act, 20014 (PHIPA).

Your personal health information (PHI) includes information relevant to your health including your date of birth, contact information, health card number, health history, family history, records of your visits, the care and support you received during those visits, results from tests and procedures and information from other health care providers.

USE AND DISCLOSURE OF PERSONAL HEALTH INFORMATION

Your request for care from our team implies consent for our collection, use and disclosure of your personal information for purposes related to your care. We do not collect any other information, or allow information to be used for other purposes without your express consent (verbal or written) – except where required by law.

The Portage Medical Family Health Team uses and discloses personal health information to:

  • Treat and care for you including visits with all of our interdisciplinary health providers such as a dietitian or a social worker.
  • Support law enforcement – we may disclose personal health information to government agencies and law enforcement personnel when the law requires it.
  • Support public health activities – we report information about various diseases to government offices in charge of collecting this information.
  • Plan administer and manage internal operations and conduct risk-management activities.
  • Quality Assurance statistics. This information is collected in an anonymous fashion for quality monitoring and improvement.
  • Educate our staff and students.
  • Provide appointment reminders to you.
  • Deliver our programs.

Our collection, use and disclosure of your health information are done in accordance with Ontario Law.

CAN YOU WITHDRAW CONSENT?

You can withdraw consent to have your information shared with other health care providers or other parties at any time, except where required by law. However, please discuss this with your physician first.

Patient Rights

HOW DO YOU ACCESS THE PERSONAL INFORMATION HELD BY THE PORTAGE MEDICAL FAMILY HEALTH TEAM?

You have the right to access your personal health record in a timely manner. Patient requests for access to the medical record should be made verbally or in writing to their family physician.

LIMITATIONS ON ACCESS

In extremely limited circumstances you may be denied access to your medical records, but only if providing access would create a significant risk to you or to another person.

WHAT IF YOU FEEL THAT YOUR RECORD IS NOT ACCURATE?

Every effort is made to ensure that all of your information is recorded accurately. If an inaccuracy is identified, please speak to your family physician about the incorrect information.

HOW LONG DO WE KEEP INFORMATION?

We retain patient records as required by law and professional regulations.

HOW DO WE DISPOSE OF INFORMATION WHEN IT IS NO LONGER NEEDED?

When information is no longer required, it is destroyed in a secure manner, according to set procedures that govern the storage and destruction of personal information.

For More Information

If you would like to discuss our privacy policy in more detail or have specific questions or complaints about how your information is being handled please speak to your physician and she or he will help you.

YOU CAN ALSO CONTACT:

Portage Medical Family Health Team Privacy Officer
info@portagemedicalfht.ca
4256 Portage Road, Suite 303
Niagara Falls, ON L2E 6A4

Further information on privacy and your rights in regards to your personal health information can be found on the Information and Privacy Commissioner website at www.ipc.on.ca.